MDL wanted to accelerate e-gov at all levels to improve efficiency,transparency & accountability. Newgen’s solution helped to transform MDL into a paperless office &automated all processes of 114 dept – Newgen Software Technologies Limited

Project Category: PSE
Sub Category: Innovative Use of ICT

Reference No.: PSE2013/awards/101

Details of Programme /Project/Initiative:

Brief Description:
MDL (Mazagon Dock Limited) aimed at the transforming the organization by implementing a workflow management system for Note Approval and Digitization of documents. The aim of the project was to provide seamless electronic movement of files and to automate the entire approval process. MDL wanted to digitize/automate note approvals, correspondence (external/internal) and provide infrastructure for electronic filing/management of business documents. Newgen proposed its Web enabled E-gov suite which comprised of document archival and workflow management system. The solution would act as a digital library accessible to internal users of MDL. The Newgen solution enabled users to process transactions electronically and helped reduce the process turn-around-time. It also brought more transparency into the system. Users can now create/modify workflow with ease and in user friendly environment. The system can be easily monitored, tracked and reported at all levels of the organization, thus creating an efficient and performance driven culture. The solution provided to MDL enabled the system to re-engineer the information-based processes in order to reduce paper consumption and cut off the number of approval stages wherever necessary. It enabled MDL to improve processing times of files by 20 times and reduced the usage of millions of paper documents in a month. Newgen used new technologies such as Digital signature to enhance usability and authenticity of the files. Users in 114 departments across MDL are using this new application.

Objective:
The main objective of the program was to automate/ digitize note approvals, correspondence (external/internal) and provide infrastructure for electronic filing/management of business documents. MDL was looking for a solution to automate, digitize and streamline DAK and File movement. The project was envisaged with objectives to enhance productivity & responsiveness of employees and bring transparency & predictability in the organizational processes. MDL wanted a centralized access to documents for all the DAKs and files. With the deployment of the solution there was an effective transformation to a less paper office environment. There was complete digitization of physical documents. With the deployment of Newgen’s solution there was an unprecedented reduction in turn-around-time by 99% and operational efficiency was improved by 200%. The processing times of files was improved by 20 times which eventually lead to the establishment of a cost effective e-storage facility.

Target Group: All the Employees of Mazagon Dock Limited

Geographical Reach within India: MDL Mumbai

Geographical Reach outside India: NA

Date From which the Project became Operational: 5-4-2013

Is the Project still operational?: Yes

Five key achievements of the  Product/Programme/Project/Initiative:

1. Creating workflow with ease and in user friendly manner
2. Tracking the live status of the workflow
3. 99% reduction in turn-around-time,200% improvement in operational efficiency and 75% reduction in operational costs
4. Millions of paper can be saved in a months
5. Authentication of the files with digital signature and the proposed solution was integrated with ERP SAP.

 

Five key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. No Centralized access to documents- There was no mechanism to store and access note approvals and files as per the need and rights of all the employees of Mazagon Dock Ltd. Newgen proposed File Management Repository module which is a common platform for File management. This module was built to centrally archive all the electronic files and allow access to it by using powerful search criteria.
2. Correspondence Management: MDL wanted to integrate major types of files/correspondence and enable the end user to search quickly and comprehensively across different media from its vast database. The client also wanted to enable correspondence of circulars/memos and notes with attachment for approval, ctronically.
3. Ensure tracking and monitoring of the projects – MDL was facing a major challenge in tracking and monitoring activities running under multiple projects. As a part of the re-engineered process, Newgen proposed a web based platform to create a separate route. In this route users could initiate a note/file and if required send it back to the person or forward it to further users, for processing and approval. The complete file/note would be tracked live via the track sheet.
4. Time consuming and fear of loss – As all the bulk documents were stored in an unstructured physical format, it was time consuming to find any relevant data when it was required or in a short span of time. There was also an acute fear of loss of files or data due to unavoidable reasons. The client was facing this challenge because there were no file tracking system and proper electronic archival system.
5. High Turn-Around-Time for internal approvals and high volume of paper consumption– Internal approval was a time consuming process as a request was made by an officer and then the documents were searched manually and sent to a higher authority for approval. Newgen’s proposed solution helped the client to reduce turn-around-time by 99%. Apart from this all the files were photocopied at various departments for evidence and distribution purposes, which meant that a lot of paper was consumed.

In 2010, Government of Gujarat’s department Commissionerate of Geology & Mining (CGM) was actively looking at introducing new measures for regulating mining activities in Gujarat.

Project Category: Corporate

Sub Category: Innovative Use of ICT
Reference No.: PSE2013/awards/86

Details of Programme /Project/Initiative:

Brief Description:
(n)Code Solutions – A Division of GNFC Ltd. has developed and offered integrated software and portal application modules such as e-payment, e-Royalty pass, e-return, Demand Register and other related modules integrated into single portal to stakeholders of Geology & Mining in Gujarat State. The project offers real time services to mining/quarry leaseholders in Gujarat. The project has largely covered and implemented Information & Communication Technology (ICT) and has tremendous administrative potential. The project has radically transformed the way of working of Mining/Quarry Industry in Gujarat. ICT has created a structure for service delivery, efficiency, effectiveness, transparency, accountability and has paved a way for better governance in mineral administration functions. Mining business processes are converted into electronic mode for ease of access to stakeholders and thus reducing the human interaction between Govt. and stake holders on daily / weekly/ monthly basis.

Objective:
The objective of the project was to reduce the human intervention and conversion of old manual processes to electronic process to enhance service delivery such as payment collection, royalty pass issuance, return submission, demand register etc for various stakeholders of Geology and Mining. The project also aimed at better governance, transparency and hassle free administration.

Target Group:
Mining / Quarry Lease owners, Mineral stockist, Weigh bridge owners, Flying squad & State / Central Govt. officials

Geographical Reach within India: Gujarat State

Geographical Reach outside India: N.A.

Date From which the Project became Operational: 6-10-2009

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1. The project has covered >4689 Quarry Leaseholders, >485 Mining Leaseholders using ATR, >1000 Quarry Permit holders using ATR, 3256 Mineral Stockists, 1157 Notified Weighbridge Owners.
2. The no of online transactions are >206,535, Passes generated are >23,883,396 and >135,000 Returns submitted.
3. Central administration of mining activities effectively made possible.
4. 24×7 efficiency in operations achieved & cost of operations reduced to lease holders.
5. Several testimonials / appreciation received from Quarry / Mining lease owners such as Larsen and Tubro Ltd, Tata Chemicals Ltd, Gujarat Heavy Chemicals, Dolomite Lease Owners, Banaskantha Quarry Association etc.

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. Limited Internet connectivity in remote mines location.
2. Non tech savvy leaseholders – (n)Code, in conjunction with CGM drew a systematic plan for making leaseholders tech savvy. To educate the leaseholders about the benefits of e-System, various training sessions were organized at micro level, operational manuals were designed, and demo cases were prepared and presented to stakeholders.
3. Irregular power supply in remote areas especially in mining location from where lessee has to generate the e-Royalty pass as per Mining laws. The leaseholders have an option of portable battery operated Hand Held Terminal (HHT) device to generate royalty pass.
4. Process re-engineering was a challenge – Stakeholders were using traditional manual processes and migrating them from existing to value added process was a challenge.
5. Capacity building of existing Govt. Staff /stakeholders to familiarize them with the new system.

Documents publishing URL: http://cgm.ncode.in/SitePages/Home.aspx

Videos URL: N/A

PPT URL: N/A

 

Innovative use of SAP-ERP system-OLTP Data – The Singareni Collieries Company Limited

Project Category: Governance
Sub Category: ERP implementation

Reference No.: eindia2013/awards/103

Details of Programme /Project/Initiative:

Brief Description:
M/s Singareni Collieries (SCCL) has implemented SAP-ERP modules covering all the core business transactions in July 2008. Huge OLTP data is available now hence SCCL has designed many innovative features in SAP which is not part of standard software to make use of the available information effectively for efficiency.

Objective: Innovative use of SAP OLTP data for DSS (Decision Support System)

Target Group: Employees, Customers, Vndors, Government

Geographical Reach within India: Across India

Geographical Reach outside India: N/A

Date From which the Project became Operational: 1-4-2009

Is the Project still operational?: Yes

Five points that make the Product/Programme/Project/Initiative/School innovative:

1. Push SMS service to all 66000 employees on salary paid.
2. Real time e-mail alerts to all concerned on stock of critical items for initiating action if need be.
3. Seamless Data flow on the weighment of coal at lorry weighbridges to SAP database no manual entry.
4. Real time Web interface to all Coal Customers, I&C on despatches, e-mails to Vendors on payments.
5. Mobile apps linking to SAP system.

Five key achievements of the Product/Programme/Project/Initiative/School:

1. Employee, Customer and Vendor satisfaction and no need to contact for key information.
2. Reduction of non moving inventory.
3. Transperancy in recording of coal weightment data.
4. Timely action in reducing stock out situtations thus enhancing coal production.
5. Timely greviance handling mechanism / system.

Five key challenges faced while implementing the Product/Programme/Project/Initiative/School and how they were overcome:

1
. Registration of correct mobile numbers of employees.
2. Designing of APIs for data exchange across multiple platforms.
3. Interface with weighbridge vendors’s DLLs for capturing values.
4. Identifying threshold values for triggering e-mail alerts.
5. Licensing issues.

Five points that make the Product/Programme/Project/Initiative/School replicable:

1. The API’s developed are based on SAP standards hence are replicable.
2. Standard scripts used for triggers.
3. Mobile apps developed on android platform.
4. Using SAP database.
5. Commonly used Interfaces like web, mobile, mail server.

Five points to elaborate on the scalability of the Product/Programme/Project/Initiative/School:

1. Used the SAP Master data for the services viz emploee, Vnedor, Customer.
2. All initiatives are on real time transactional data.
3. Provision to add additional data sets in the RFCs.
4. Following standard communication protocols for data exchange / transmission.
5. OLTP Data is on Oracle data base.

Documents publishing URL: http://www.4shared.com/office/MXfWFIBX/Innovative_Use_of_SAP_Technolo.html

IT Security Implementation and Awareness project 2012 – 2013

Project Category: PSE
Sub Category: IT Security implementation
Reference No.: PSE2013/awards/100

Details of Programme /Project/Initiative:

Brief Description:
Canara bank has an exclusive wing to address Technology Risk and to focus on Fraud Prevention.Information Security Section & Fraud Prevention Cell are operational under this Wing.As part of IT Security Governance initiative,Bank has put in place ,required people,process & tools for protection of Information Assets of the Bank.This include IT Security Committee,IT Security Policy & Guidelines(which are periodically reviewed and approved by the Board/IT Security Committee),CISO,Information Security Section (manned by Technically qualified personnel) with defined functions,change management Committee for managing IT Related change efficiently.All the recommendations of the RBI Working Group on Information Security has been complied with.Subsequent recommendations & guidelines on card present& not present transactions have been undertaken for implementation within the stipulated timeline.Bnak has initiated steps for streghthening IT Security and to increase awareness and implementation by the employees ,vendors and customers as follows.1.During present review of IT Security Policy,21 new sub policies on relevant domains of IT Security for better understanding and implementation.IT Security Gap Analysis conducted by external consultant under EWIRM project and all gaps pertaining to IT Security addressed.Hosted in the bank’s intranet,dedicated website for TR & FP Wing and a seperate link to web page for Information security implemented.This page contains all relevant information on policy/guidelines/standards/regulatory requirements etc.Bi monthly IT Security news bulletins being issued.ISO 27001 project commenced for implementation and certification.PCI-DSS Certification process started.Introduction of additional factor of authentication for POS and e-commerce.Implementation of Desktop Management solution covering 33000 desktops.Conducting of VAPT exercise by External agency for all the critical IT Assets of the Bank.Introduction of Fraud Monitoring Tool like VAA-VRM of VISA & FRM tool of NPCI to monitor card transactions.Creation of Fraud Prevention Cell for near time handling of suspicious financial transactions.Bank condcuted E Governance Conference involving Public & Private sector banks to deliberate and conclude common solutions.Bank also conducted Fraud prevention Workshop for senior Executives of the bank and also hosted CISO Forum of IDRBT.As part of IT Security Awareness Programme,the following were implemented.IT Security tips to staff by way of scroll messages,Pop up messages,in intranet and applications of the bank.Training for executives,staff are scheduled on a continuous basis.IT Security messages printed in Brochures,pass sheets,ATM Transaction slips and by way of SMS messages to customers.Posters and handouts are also planned for distribution to highight IT Security.All network devices hardened as part of routine exercises.Rule base of security devices reviewed for hardening.

Objective:
1. Increased awareness and implementation of IT Security Policy and Guidelines.
2. Need for adherence to the Policy and Guidelines and compliance of the same.
3. Strengthening the IT Security profile of the Bank by continuous review and pro active action.
4. Reducing the IT Security incidents by pro active initiatives.
5. To provide a more secure IT infrastructure for all the business requirements.

Target Group:
All employees,vendors,customers.

Geographical Reach within India: All branches/offices throughout india.

Geographical Reach outside India: honkong,london,shanghai,qatar,abhudhabi.

Date From which the Project became Operational: 1-4-2012

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1. Increased Awareness of IT Security and better compliance.
2. Addition of 21 relevant sub policies to IT Security Policy
3. Implementation of Change Management committee.
4. IT Security Tips through all channels to staff/customers.
5. Creation of Fraud Prevention Cell, new projects for SOC, Commencement of ISO 27001 project, implementation of Desk Top Management Solution, VAA-VRM of VISA, FRM of NPCI.

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. Different Age Groups and Knowledge levels among Staff and customers hindering 100% awareness on IT Security.
2. Inrease in phishing incidents which are beyond the control of individual Banks.
3. Difficulties in implementing certain security controls as it will affect busines and operations.
4. Trade off between investment in IT Security and implementing the controls without affecting business and user friendliness of the applications
5. Lack of systematic exchange of information among stakeholders for IT Security, especially between Banks.

In 2010, Government of Gujarat’s department Commissionerate of Geology & Mining (CGM) was actively looking at introducing new measures for regulating mining activities in Gujarat – (n)Code Solutions – A Division of GNFC Ltd.

Project Category: Corporate

Sub Category:e-Governance Application
Reference No.: PSE2013/awards/86

Details of the Applicant:

Name: Shri Jagdeep Kochar
Designation: Executive Director
Organisation: (n)Code Solutions – A Division of GNFC Ltd.
Address: 301, GNFC Infotower, Bodakdev, Ahmedabad, Gujarat
City: Ahmedabad
State: Gujarat
Country: India
Zip Code: 380054
Organisation Websitehttps://www.ncode.in/

Details of the Agency implementing the Project/Initiative:

Head of Organisation: Shri Jagdeep Kochar
Name of the Organisation: (n)Code Solutions – A Division of GNFC Ltd.
Address: 301, GNFC Infotower, Bodakdev, Ahmedabad, Gujarat
City: Ahmedabad
State: Gujarat
Country: India
Zip Code: 380054
Organisation Websitehttp://cgm.ncode.in/SitePages/Home.aspx

Details of Programme /Project/Initiative
:

Brief Description:
(n)Code Solutions – A Division of GNFC Ltd. has developed and offered integrated software and portal application modules such as e-payment, e-Royalty pass, e-return, Demand Register and other related modules integrated into single portal to stakeholders of Geology & Mining in Gujarat State. The project offers real time services to mining/quarry leaseholders in Gujarat. The project has largely covered and implemented Information & Communication Technology (ICT) and has tremendous administrative potential. The project has radically transformed the way of working of Mining/Quarry Industry in Gujarat. ICT has created a structure for service delivery, efficiency, effectiveness, transparency, accountability and has paved a way for better governance in mineral administration functions. Mining business processes are converted into electronic mode for ease of access to stakeholders and thus reducing the human interaction between Govt. and stake holders on daily / weekly/ monthly basis.

Objective:
The objective of the project was to reduce the human intervention and conversion of old manual processes to electronic process to enhance service delivery such as payment collection, royalty pass issuance, return submission, demand register etc for various stakeholders of Geology and Mining. The project also aimed at better governance, transparency and hassle free administration.

Target Group:
Mining / Quarry Lease owners, Mineral stockist, Weigh bridge owners, Flying squad & State / Central Govt. officials

Geographical Reach within India: Gujarat State

Geographical Reach outside India: N.A.

Date From which the Project became Operational: 6-10-2009

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1. The project has covered >4689 Quarry Leaseholders, >485 Mining Leaseholders using ATR, >1000 Quarry Permit holders using ATR, 3256 Mineral Stockists, 1157 Notified Weighbridge Owners.
2. The no of online transactions are >206,535, Passes generated are >23,883,396 and >135,000 Returns submitted.
3. Central administration of mining activities effectively made possible.
4. 24×7 efficiency in operations achieved & cost of operations reduced to lease holders.
5. Several testimonials / appreciation received from Quarry / Mining lease owners such as Larsen and Tubro Ltd, Tata Chemicals Ltd, Gujarat Heavy Chemicals, Dolomite Lease Owners, Banaskantha Quarry Association etc.

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. Limited Internet connectivity in remote mines location.
2. Non tech savvy leaseholders – (n)Code, in conjunction with CGM drew a systematic plan for making leaseholders tech savvy. To educate the leaseholders about the benefits of e-System, various training sessions were organized at micro level, operational manuals were designed, and demo cases were prepared and presented to stakeholders.
3. Irregular power supply in remote areas especially in mining location from where lessee has to generate the e-Royalty pass as per Mining laws. The leaseholders have an option of portable battery operated Hand Held Terminal (HHT) device to generate royalty pass.
4. Process re-engineering was a challenge – Stakeholders were using traditional manual processes and migrating them from existing to value added process was a challenge.
5. Capacity building of existing Govt. Staff /stakeholders to familiarize them with the new system.

Documents publishing URL:  http://cgm.ncode.in/SitePages/Home.aspx

Videos URL: N/A

PPT URL: N/A

 

Department of Mines & Geology, Government of Karnataka is actively involved in regulating mining activities in the Karnataka state – (n)Code Solutions – A Division of GNFC Ltd

Project Category: Corporate

Sub Category: e-Governance Application
Reference No.: PSE2013/awards/85

Details of the Applicant:

Name: Shri Jagdeep Kochar
Designation: Executive Director
Organisation: (n)Code Solutions – A Division of GNFC Ltd.
Address: 301, GNFC Infotower,
City: Ahmedabad
State: Gujarat
Country: India
Zip Code: 380054
Organisation Websitehttps://www.ncode.in/

Details of the Agency implementing the Project/Initiative:

Head of Organisation: Shri Jagdeep S Kochar
Name of the Organisation: (n)Code Solutions – A Division of GNFC Ltd.
Address: 301, GNFC Infotower, Bodakdev, Ahmedabad, Gujarat
City: Ahmedabad
State: Gujarat
Country: India
Zip Code: 380054
Organisation Websitehttp://khanija.kar.ncode.in

Details of Programme /Project/Initiative
:

Brief Description:
In April 2011, Department of Mines and Geology (DMG) introduced the project “Comprehensive Computerization of Mineral Administration (CCOMA) to facilitate various e-services to their stakeholders belonging to Mining / Quarry industry of Karnataka State. • (n)Code Solutions – A Division of GNFC Ltd delivered the ICT Based services to DMG to smoothen its operations such as Bulk permit approval process (e-Permit), Trip sheet issuance based on quantity approved by concerned authority, buyer-route-destination management, monthly e-Return submission, Demand, Collection & balance ledger, m-Pass for minor minerals, multi mode transportation including rake permit for railways, new lease application process with customized work flow etc. Every component is encompassed in a single portal. • The primary objective was to introduce controllable mechanism and framework for mineral transportation of minerals like Iron Ore, Manganese Ore, Granite etc. • ICT based services have increased concentration of Govt. official, and has made them more accountable and resulted into growth of Stake holder’s business towards success of mining industry. • More than 5300 leaseholders are covered under the said system. This project has empowered the Mines and Geology department to leverage ICT to discharge its duties more effectively.

Objective:
To setup automated processes and convert old offline processes to online processes and to enhance service delivery of Bulk Permit, Trip sheet and Rake Permit issuance, return submission, DCB register, m-pass etc for various stakeholders of Mines and Geology.

Target Group:
Leaseholders (Major & Minor minerals), Weighbridge Operators/Check post, Mineral Buyers, Stockist, Indian Bureau of Mines, District Deputy Directors

Geographical Reach within India: Karnataka State

Geographical Reach outside India: N.A.

Date From which the Project became Operational: 1-4-2011

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1. Increase in state revenues due to ICT implementation Year 2009-2010: 440.74 (Major Mineral) and 419.56 (Minor Mineral). Year 2010-2011: 717.45 (Major Mineral) and 397.25 (Minor Mineral). Year 2011-2012: 793.08 (Major Mineral) and 453.96 (Minor Mineral). Year 2012-2013: 863.15 (Major Mineral) and 599.94 (Minor Mineral). (All above figure in INR – CRS)
2. ICT solution has been able to achieve tremendous presence by covering large number of Stakeholders: 9200 Quarry Leaseholders, 521 Mining Leaseholders using E-Permit, 210 Notified Weighbridge Owners, and 210 Weighbridges are integrated with Online E-Permit System.
3. More than 10,133 Bulk Permits, 34, 65,824 Trip sheets, 4,878 Rake Permits generated and more than 4,853 E-Returns submitted.
4. 24×7 hours operations achieved & cost of operations to lease holder has reduced using this system.
5. Around 45 Million MT Iron Ore has been sold through E-Auction till date.

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. Limited Internet connectivity in remote mine locations – Lease holders has installed wireless towers in-coordination with internet service provider.
2. Non tech savvy leaseholders – Training was imparted to the leaseholders to make them acquainted with the new e-system.
3. Irregular power supply in some remote areas especially in mining location from where lessee has to generate the Trip Sheets as per Mining laws. – Lessees have made their own arrangement for electric power supply.
4. Inadequate IT infrastructure at lease premises for minor mineral lease holder – Facility for SMS based M-Pass delivery in absence of IT infrastructure like computer, printer etc. has been provided.
5. Weighbridge software installation was a challenge – Many weighbridges are at remote locations. But, (n)Code has managed to install weighbridge software at 210 mine locations.

Documents publishing URL: http://khanija.kar.ncode.in

Videos URL: N/A

PPT URL: N/A

e-Procurement at IndianOil – National Informatics Center

Project Category: PSE

Sub Category: e-Procurement: ICT in Procurement
Reference No.: PSE2013/awards/84

Details of Programme /Project/Initiative:

Brief Description:
IndianOil is the first Public Sector Unit to start e-initiatives in procurement by launching an exclusive website www.indianoiltenders.com way back in the year 2000 for hosting of Notices Inviting Tenders (NITs) in addition to publishing the same in newspapers. The website was launched on the IndianOil Day, i.e., 1st September. The site was used for hosting of tender documents also. At present, all NITs, Tender documents, Expression of Interests and any other press tender related documents are hosted in the website and the same are published in the newspapers in concise form. This initiative has not only enhanced transparency in tendering and convenience for bidders but also has resulted in substantial savings for the Corporation due to reduction in size of newspaper advertisements. Around 80,000 vendors are registered in the site who regularly access the site for tender related information. Till date more than 25000 tenders have been published in this portal. Electronic Procurement (e-Procurement) is the use of Information and Communication Technology (specially the Internet) by the buyer in conducting their procurement processes with supplier for the acquisition of goods (supplies), works and services. Use of Information Technology promotes the aims of open, non-discriminatory and efficient government procurement through transparent procedures. It is the technology-enabled acquisition of goods and services, required by an organization, at the best value obtainable in the most efficient manner possible. There have been several guidelines issued by various departments and agencies of Government of India regarding quality, functionality and security standards of an e-procurement system. In view of the above, IndianOil decided to adopt the e-procurement solution developed by National Informatics Center(NIC) which meets all the guidelines recommended by CVC, DIT and Ministry of Finance. Initiative of e-Procurement was envisaged in phased manner. At the initial stage during April 2012, IndianOil started the implementation in the Divisional Head Offices. After stabilization of the same in head offices, it was subsequently rolled out to all the Regional and state offices across the country. Now purchase functions of IndianOil spread across the country from Kandla to Kohima and Kashmir to Kanyakumari have started using the application for purchase of goods and services

Objective:
e-Procurement application has been implemented with the following objectives: • To provide more transparency to the procurement process • To provide IT service to consumers over the Internet • To reduce purchasing cost and improve efficiency • To Standardize purchasing processes across the organization • To reduce administrative costs with better effectiveness • For significant reduction in the procurement cycle • To reduce discretion • To provide convenience to bidders for participating in tendering process

Target Group: Purchasing Departments and sourcing team members of IndianOil • Local and national Vendors across the country • Global vendors across the glob

Geographical Reach within India: The application is being used by 56 locations of IndianOil spread across length and breadth of India and all national vendors across the country

Geographical Reach outside India: The application is accessed by global vendors across the globe who take part in tenders floated by IndianOil for purchase of goods & services

Date From which the Project became Operational: 31-5-2012

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1. Procurement of all goods and services of value more than Rs. 10 lac across IndianOil are being processed through e-Tendering
2. It is one of the fastest and largest e-Procurement implementations in India amongst PSUs. Staring with 70 e-tenders worth Rs. 345 Crore till April 2012, the application processed more than 5000 e-tenders worth Rs. 12000 Crores till May 2013
3. It covers more than 5000 departmental users of IOCL and 11000 bidders across the globe
4. It has reduced tenders processing time substantially. One of the largest tenders with 147 bids was opened within few hours which is otherwise a huge time consuming activity under physical mode of tendering
5. The application has been developed using open source platform

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. Lack of supplier readiness in small cities
2. System integration issues (compatibility and interoperability) with existing ERP
3. Vendor’s Confidence on the system (Security, Functionality and Performance)
4. Insufficient skilled staff
5. Change Management(knowledge transfer. Changing mindset of people to change from physical mode to e-tendering)

Documents publishing URL: https://indianoiltenders.com/Indian_Oil_Nomination_for_PSE_2013.pdf

Videos URL: N/A

PPT URL: https://indianoiltenders.com/PSE_2013.ppsx

Adoption of Core Banking Solution (CBS) – C-Edge Technologies Ltd

Project Category: Corporate

Sub Category: Enterprise Technology Solution
Reference No.: PSE2013/awards/83

Details of Programme /Project/Initiative:

Brief Description:
“Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.” The Salient features of Cloud is 1. On demand Self Service : Cloud allows consumer to unilaterally provision IT infrastructure in the cloud in terms of computing resources, network capacity, storage requirements, etc., on demand basis. This means that cloud provider should be able to provide additional computing capacity without human intervention e.g. addition of new branches or addition of new customers or accounts. 2. Broad Network access to variety of devices : Cloud resources are accessible over the network through plethora of devices through standard mechanisms. Heterogeneous thin or thick client platforms (e.g., mobile phones, tablets, laptops, and workstations) can be used to access cloud. 3. Resource Pooling by sharing of Infrastructures : Cloud provider provides infrastructure, including data centre, air conditioning, power supply, hardware, infrastructure software, storage, and network which can be shared between different consumers. There can be a logical separation between each consumer’s computing resources and network using virtualization and VPNs or other techniques. 4. Rapid Elasticity scalability of infrastructure instantaneously as per the requirements of the organization, 5. Measured services i.e payment as per the required services. Cloud computing offers benefits to Banks in terms of converting their capex to opex and improve business agility by deploying and testing application and reaching to market in no time. But such benefits come with varied risks like risk of business continuity, SLA risk, portability and interoperability issues and disaster recovery Service Agreement is the area where consumers has to ensure that all aspects of cloud services are taken care of in terms of performance, outages, penalty, disaster recovery, portability, exit provision and data security, to name a few. Lack of standardization of SLA as well as difficulty in quantifying and measuring the terms of contract pose a greater risk to cloud consumers. C-Edge Cloud Model developed by C-EDGE Technologies Ltd. for Small, Medium & Rural Banks in India, includes the following: • Common Application Software • Shared Hardware platform • Shared Data Center and Disaster Recovery Center services • Routine daily/periodic operations • Report Generation and Distribution • Application maintenance & support • Guaranteed uptime for applications and services • Service-level Agreement • Network, Hardware, connectivity and manageability • Vendor Management • Anti Virus, Patches and Information Security management

Objective:
Most small and medium, and rural Banks, a few years ago, were on full/partial branch automation while some branches were working on manual ledger systems. Because of decentralized systems on a heterogeneous platform, Banks were facing challenges in compiling financial information as well as reporting to regulatory bodies. A significant challenge was in ensuring and controlling income leakage and expenditure. Generating information for defaulters as well as identifying ‘good’ customers was difficult. Customer services had to be marked up by providing timely and appropriate information on a variety of products. Banks could address all these issues by implementing the Core Banking Solution across multiple branches providing a single view of the customer, centralized parameterization, a central view of the Bank/Branches, generating timely reports required for the compliance, among others. Other technical issues affecting the business were managing Software Version Control across the branches, new product releases and customization at heterogeneous as well as decentralized systems. Objectives of Small, Medium & Rural Banks Most of the banks in this sector worked towards the following objectives: • Provide cheap and liberal credit facilities to small and marginal farmers, agricultural laborers, artisans, small entrepreneurs and other weaker sections. • Inculcate banking habits and then provide the necessary services and support to the rural population and mobilize savings for the economic development of rural areas. • Increase employment opportunities by encouraging trade and commerce in rural areas. • Seed entrepreneurship in rural areas. • Cater to the needs of the backward regions, which are not covered by the other development efforts from the government • Strive to remove economic disparity between underdeveloped and developed regions • Enable the government for assurance disbursement of funds to remote customers on time and in a secure manner Other Common Objectives of Banks and C-Edge Cloud implementation are : 1. Enabling banking access to rural population: The rural, unbanked population faces well-acknowledged challenges such as power cuts, computer illiteracy, poor infrastructure, lack of banking awareness, and issues of reliable connectivity. This project has enabled the bank to extend various banking services to the Rural population of Maharashtra, India. Some of the service being / will be offered are as follows a. CPSMS – Direct Subsidies from the government to the Rural Population b. Branch Less banking ( through Point of sale , Kiosk Based banking) c. Card Less banking ( through Biometric POS device) d. Internet banking e. Mobile Banking f. Banks own ATM access g. Other Banks ATM Access through a Shared ATM Network h. Aadhar Based government Subsidies & Payments. 2. Emphasis on Local Language: Establishment of Help Desk with local language capability was the key to ensuring that the Teller / Bankers in the Bank are able to execute and deliver all banking transactions without any hitch. 3. Reduced Transaction Cost: The cost of Transaction has been considerably reduced due to automated transactions. 4. Reduced Transaction Turn Around Time – The Turn Around time has reduced from 5 – 10 minutes to 3 minutes per transaction, thus increasing customer service & quality 5. Team Effort: In such remote and difficult terrains, a concerted team effort to pull the projec

Target Group: Small & Medium Banks in India

Geographical Reach within India: Current Implementation covers 22 states with more than 3000 districts of India

Geographical Reach outside India: NA

Date From which the Project became Operational: 1-12-2006

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1. The solution has helped the Banks Business process Re-engineering of certain processes and achieve their goal of offering a full range of innovative products and services to all segments of customers with minimal effort, thus reversing the trend of customer attrition
2. The solution has enabled the Banks to undertake new initiatives to further improve services and support future growth, which includes installation of on-site / offshore ATMs, and internet banking facilities to their customers.
3. As a part of transformation, the Banks are now concentrating on re-designing branch infrastructure and training front-office staff on improving customer service
4. Today, these banks are continuously focusing on extracting maximum benefit from the new technology both in reducing cost and in increasing the revenues, thereby, managing operational risk efficiently.
5. The front-office staff of these banks is completely relieved from back-office duties and is now able to focus on enhancing customer service and new business generation

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. Remote Locations – Logistics of Networking and other accessories due to Non-Availability of Transport operators.- Transport/ accommodations were provided with the help of Bank
2. Network Establishment-Non-receipt of Bill of materials of Dish and other networking accessories as per schedule due to inconsistent delivery of Vendors -Regular follow up from the bank IT Staff, Infrastructure Head and Concerned account manager of C-Edge for scheduled delivery.
3. Technology Literacy-Technologically illiterate staff at the branches-More focus on such staff during training
4. Data Collection-Since the Data extraction/migration work was to be handled at Regional / HO level, it was challenging to get the branch data for extraction /migration on the date of branch migration.-Users were trained to extract data from branch system and carry it to the migration centre on the date of branch migration.
5. Power Availability -Remote place where power will be available for 3-4 hours a day or available with low voltage -Use of Solar Power recommend to the branches. Banks arrange for Generators / additional batteries to meet exigencies

Documents publishing URL: www.cedge.in/temp docs

Videos URL: www.cedge.in/tempvideos

PPT URL: www.cedge.in/tempppt

Disaster Recovery Implementation as per Business continuity & Disaster Recovery Management Policy for Core Banking Solutions – Canara Bank

SUBRAYA SHANKAR_institute_Canara Bank Logo

Project Category: PSE
Sub Category: Enterprise Technology Solution
Reference No.: PSE2013/awards/97

Details of Programme /Project/Initiative:

Brief Description:
DR Site is Tier 3 Data Centre which ensures online maintenance without any downtime for installed devices. It is a HOT site which is a duplicate of the original site with hardware and server configuration identical to main Data Centre. There is Real time SYNCHRONIZATION between the DC and DR sites to completely mirror the Data environment of the original site using WIDE AREA NETWORK links. DR centre of Bank has Change Management process to ensure control and management of OS upgrades, firmware upgrades and Network access permissions to ensure high availability of DRC. At DR site Application Patch Management is implemented to ensure application synchronization. Bank has ensured Periodical DC and DRC staff exchange to handle DR situations efficiently. Bank also ensures planned DR DRILL every quarter to be in readiness in case of Disaster occurs. Overall, DR is available in case of Non availability of Primary Data Centre due to any reason with Recovery Point Objective of 15 Minutes and Recovery Time Objective of 2Hours.

Objective:
1. To Reduce Overall Risk for Bank.
2. To Alleviate Owner/Investor Concerns.
3. To Restore Day-To-Day Operations in case of Component / Software /Database Failure.
4. To Comply with Regulations as per Banks policy and also RBI’s policy.
5. To ensure Rapid Response for any type of Disaster.

Target Group:
1. Bank Customers.
2. Bank Staff/ Branches.

Geographical Reach within India: Entire Country

Geographical Reach outside India: Entire World

Date From which the Project became Operational: 1-1-2006

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1. Conducted Disaster Recovery Drills successfully 14 Times since last 7 years by switching over from DC to DRC without effecting business and customer service.
2. Worked from Disaster Recovery site from 12/09/2012 to 20/11/2012 successfully for a planned maintenance activity at Data Centre, Bangalore. Data Centre was available during the period for any potential event.
3. Whenever there is Network failure we had used out DR links for reaching Primary Data Center and ensure high availability of delivery channels to customers.
4. 4.Better Return On Investment :- a.To better utilization of hardware and network connectivity, DRC is ACTIVE site for core banking reporting. b.Part of EOD / BOD is completed at DRC to ensure timely opening of branches for business.
5. 5.Compliance with various regulator’s guidelines and achieved best industry standards.

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. Bringing all the branches working in branch software using Standalone system under centralized Core Banking Solution:- To overcome we initiated proper work distribution and planning.
2.Bringing RPO & RTO as per the BCP guidelines: – By conducting frequent DR DRILLs.
3. Expansion of Data Center space in tune with business growth: – Timely up gradation of all required resources.
4. Implementing Green Data Centre:- To overcome use of unnecessary Energy Banks has used efficient Devices like Blade Centre and eliminating unnecessary devices, identifying under-utilized servers & reusing the same (instead of new servers).
5. Availibility of skilled manpower:- The availibility of skilled manpower was ensured by giving requisite training to existing staff and recruiting knowledgeable personnels for implementing effecint Dssaster Recovery site.

Canara Bank Scholarship Disbursal System for UGC – Canara Bank

SUBRAYA SHANKAR_institute_Canara Bank Logo

Project Category: PSE
Sub Category: e-Governance Application
Reference No.: PSE2013/awards/96

Details of the Applicant:

Name: Kamath K S S
Designation: Chief General Manager
Organisation: Canara Bank
Address: #112, J C Road
City: Bangalore
State: Karnataka
Country: India
Zip Code: 560002
Organisation Websitewww.canarabank.com

Details of the Agency implementing the Project/Initiative:

Head of Organisation: K S S Kamath
Name of the Organisation: Canara Bank
Address: DIT Wing, Naveen Complex, #14 M G Road
City: Bangalore
State: Karnataka
Country: India
Zip Code: 560001
Organisation Websitehttps://epayment.canarabank.in/MHRD/

Details of Programme /Project/Initiative:

Brief Description:
University Grants Commission has designated Canara Bank for the disbursal of various scholarships/fellowships of UGC to the selected candidates across the country. For the efficient disbursal of scholarships/fellowships, Canara Bank has developed a web based scholarship disbursal system wherein the eligible scholarship amounts will be calculated and will be disbursed based on the criteria as specified by UGC. Presently following schemes are being handled in the system. 1. Rajv Gandhi National Fellowship Scheme (RGNF) 2. Maulana Azad National Fellowship Scheme (MANF) 3. PG Scholarship for Professional Courses Scheme (PGSPROF) 4. PG Scholarship for University Rank Holders Scheme(URH) 5. Indira Gandhi PG Scholarship for Single Girl child Scheme (SGC) 6. Post Doctoral Fellowship for SC/ST Candidates Scheme(PDFWM) The selected students have to submit the various certificates such as continuation certificate, half yearly progress report, upgradation certificate from JRF to SRF to the designated nodal branches to claim the eligible scholarship. On obtaining of the certificates, the nodal branches will upload the certificates to the system. Based on the uploaded certificates and the parameterization for each scheme, system will calculate the eligible amount of the scholarship amount. The system will calculate the components of the scholarships such as scholarship amount, contingency amount, HRA, escort amount etc. After calculation of the eligible amount the same will be centrally credited to the account of the student

Objective:
1. Centralized credit of scholarships/fellowship to the candidate’s account on due dates without delay.
2. Instant and Online MIS reports to the UGC for proper monitoring.
3. Nodal branches are acting as single point of contact for the students regarding the disbursal of scholarships .Bank has also established grievance redressal mechanism with toll free number.
4. Established an easy and convenient mechanism to access the data including the scanned image of the certificates for verification.
5. Developed an interface with Central Plan Scheme monitoring System which is ready for implementation.

Target Group:
Selected Scholars and Research fellows of UGC

Geographical Reach within India: Selected candidates across the country

Geographical Reach outside India: N/A

Date From which the Project became Operational: N/A

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1. Centralized credit of scholarships/fellowship to the candidate’s account on due dates without delay.
2. Instant and Online MIS reports to the UGC for proper monitoring.
3. Nodal branches are acting as single point of contact for the students regarding the disbursal of scholarships .Bank has also established grievance redressal mechanism with toll free number.
4. Established an easy and convenient mechanism to access the data including the scanned image of the certificates for verification.
5. Developed an interface with Central Plan Scheme monitoring System which is ready for implementation.

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1. Establishment of online system as per the defined process flow. : With the continuous interaction between Bank and UGC officials a proper process flow has been derived and the same has been implemented by effectively coordinating all the stake holders.
2. Establishment of a mechanism for Certificate upload. 326 branches of Canara Bank have been designated as the Nodal branches for the scheme across the country. Candidates can approach any these branches for submission of the certificate and for any queries related to the scholarship/fellowship.
3. Training to the Nodal branches. : Various training sessions have been conducted for all the nodal branch officials for effective handling of the schemes through the system.
4. Grievance redressal mechanism: : Students can approach the Nodal branch for any queries/grievance. Also a toll free number has been established.
5. Data flow between Bank and UGC. Established a mechanism to receive the master data from UGC will be on yearly basis. On obtaining the master data from UGC the same will be maintained in the Bank’s database. All the MIS data as required by UGC have been provided online.